Returns & Exchanges

GETGADGET LLC wants you to live with the product before you decide. Questions: info@getgadget.xyz.

1. 60-day U.S. returns

Unused or gently tried items in resalable condition may be returned within 60 days of delivery to a U.S. address. Start a return by emailing your order number and the items you want to send back. We will reply with a prepaid or discounted label when the return is eligible.

2. What is eligible

• Humidifiers, purifiers, sound machines, and diffusers that are complete, with original accessories, and free of heavy mineral scale or damage.
• Shower, tub, and faucet fixtures that have not been permanently installed, cut, or glued.
• Unopened aroma kits, linen spray, and unopened filter packs.

3. What is not returnable

• Filters, cartridges, and aroma oils that have been opened, installed, or used with water.
• Items returned after 60 days without our written exception.
• Items damaged by misuse, hard water neglect, or missing major parts.
• Gift cards and downloadable content, if offered.

4. Exchanges

If you need a different finish or a different model, request an exchange in the same email. We will ship the replacement when the original is received and inspected, or earlier if stock allows and we can authorize it.

5. Refunds

Refunds go back to the original payment method after we inspect the return, usually within 5–10 business days of warehouse receipt. Original outbound shipping is refunded only if the item was defective or we sent the wrong product. Promotional discounts remain applied to the remaining order.

6. How to pack

Use the original carton if you still have it. Wrap the tank, head, or fixture so plastic and ceramic parts cannot crack. Include the packing slip or a note with your order number.

7. Defective on arrival

If a unit arrives dead, leaking, or missing pieces, photograph the issue and contact us within 14 days. We will send a replacement first whenever we can, rather than asking you to wait on a refund.

8. Final sale items

Clearance marked “final sale” follows the note on the product page. Warranty still applies to manufacturing defects as described in Product Warranty.